Workforce automation strategy for operational excellence
A future ready workforce model built for global impact
A multinational energy provider began a three‑year transformation of its contingent workforce programme. As operational complexity increased across global markets, the organisation asked Pontoon to rethink how work gets done.
Pontoon’s OPEX specialists focused on streamlined workflows, automation, and an improved experience for hiring managers and contractors. The objective extended beyond efficiency. The organisation needed a future‑ready workforce model that could scale with changing business needs.
Smarter workforce management through data, automation, and upskilling
Our client’s contingent workforce model had reached a stable stage, yet several strategic gaps remained:
Pontoon delivered a phased innovation journey built on analytics, workforce automation, and capability development.
Data and insights. Our team used market intelligence tools to surface actionable workforce data. The integration of Pontoon Analytics gave hiring managers real‑time visibility into spend and supplier performance, elevating decision quality and strengthening governance.
Workforce automation. We introduced Robotic Process Automation (RPA) to support repetitive tasks such as worker classification, requisition routing, and request follow‑ups. This automation strategy positioned the delivery model as future‑ready and adaptable to evolving business requirements.
Capability building. Pontoon delivered tailored training for new hiring managers to strengthen internal ownership of the enhanced MSP processes and support consistent adoption across regions.
SOW visibility module. Our team developed a custom SOW module to track and manage SOW engagements with stronger governance and commercial controls. It also improved clarity across project‑based work and strengthened supplier accountability.
Long term value delivered through workforce innovation
The programme evolved from operational execution to a transformation grounded in insight and automation.
- A Time & Materials (T&M) study revealed misclassified spend and supported a review of SOW usage and contract terms.
- 20 hours of manual work were saved each week and a timesheet approval non‑completion rate was reduced to just 3% within four days.
- The onboarding kit pre‑order tool is projected to reduce time-to-productivity by 30%.
- The SOW visibility enhancements identified over $20 million in potential savings and surfaced hidden spend categories.
Pontoon’s ability to integrate technology, analytics, and human‑centred design made the programme a scalable, future‑ready workforce automation strategy. The outcome is a model that restores control, unlocks savings, and supports sustainable value across the organisation.